Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at master.gadgets.hebrew@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at master.gadgets.hebrew@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at master.gadgets.hebrew@gmail.com.

Return & Exchange Policy

No Returns Policy

We do not accept returns under any circumstances, except in cases where the product arrives damaged or defective due to a manufacturing issue.

Damaged or Defective Items

Please inspect your order immediately upon receipt. If the item is:

  • Damaged upon arrival, or

  • Defective due to a manufacturing fault

Please contact us immediately so we can evaluate the issue and provide a solution.

⚠️ Important Notice:
If the damage is caused by misuse, mishandling, or any action by the customer, the item is not eligible for return or exchange.

Warranty

  • All products are covered by a one-year warranty from the date of purchase.

  • The warranty covers manufacturing defects only and does not cover damage caused by the customer or improper use.

Exchanges

  • If a manufacturing defect or damage upon delivery is confirmed, the item will be exchanged for a new product.

  • The exchange process typically takes 3 to 5 business days.

  • Shipping costs will be covered by the company for approved exchanges.

Exchange Process

  • The customer must place the defective item in a suitable bag or package.

  • The item should be handed to the delivery driver at the time of receiving the replacement product.

  • Alternatively, customers may coordinate directly with us depending on the situation.

Contact Us

For any questions regarding warranty or exchanges, please contact us via Instagram:

📩 Instagram:
Master_gadgets02